Last updated: 14/02/2026
 

Welcome to Lost World Adventures (“we”, “us”, “our”).

We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Notice explains how we collect, use, store and protect your personal data when you visit www.lostworldadventures.co.uk, make a booking, or interact with us.

 

1. Who We Are
 

Lost World Adventures is the data controller responsible for your personal data.

Contact details:
Lost World Adventures
Email: contact@lostworldadventures.co.uk
 

If you have any questions about this Privacy Notice or your personal data, please contact us using the details above.
 

2. The Personal Data We Collect

We may collect and process the following information:

Information You Provide Directly
 

• Full name

• Email address

• Telephone number

• Billing address

• Booking details

• Emergency contact details

• Medical or health information (where required for safety)

• Information submitted via contact forms

• Marketing preferences

Payment Information
 

If you make a payment through our website, your payment details (such as card number) are processed securely by our third-party payment provider. We do not store full card details on our servers.

 

Information Collected Automatically

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When you use our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Cookie data

 

3. How We Use Your Personal Data

 

We use your information to:

• Process and manage bookings

• Take and process online payments

• Provide booked activities and services

• Ensure participant safety

• Respond to enquiries

• Send booking confirmations and service communications

• Comply with legal and regulatory obligations

• Improve our website and customer experience

Marketing Communications
 

If you opt in to receive updates, we may send you emails about:

• Upcoming events

• New activities

• Special offers

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to process bookings and payments

• Legal obligation – for tax, accounting, and safety compliance

• Legitimate interests – to improve our services and website

• Consent – for marketing communications and certain health data

You may withdraw consent at any time where we rely on it.

 

5. Sharing Your Data

We may share your personal data with trusted third parties where necessary, including:

• Secure payment processors

• Booking system providers

• Website hosting providers

• Email marketing service providers

• Professional advisers (e.g., accountants)

• Regulatory authorities where required by law

All third parties are required to respect the security of your personal data and process it in accordance with data protection law.

 

6. International Transfers

Some of our service providers (such as payment processors or email marketing platforms) may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or adequacy regulations.

 

7. Data Retention

We retain personal data only for as long as necessary:

• Booking and financial records: typically up to 6 years (for HMRC compliance)

• Marketing data: until you withdraw consent or unsubscribe

• Enquiry data: up to 12 months if no booking is made

• Health or safety records: as required for insurance or legal purposes

 

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

Online payments are processed via secure, encrypted systems provided by our payment partners.

 

9. Children’s Data

If our activities involve children, we may collect necessary information (such as medical details or emergency contacts) to ensure their safety.

Where required, we obtain consent from a parent or legal guardian before collecting or processing a child’s personal data.

 

10. Cookies

Our website uses cookies to improve functionality and analyse traffic.

You can control cookie settings through your browser preferences.
A separate Cookie Policy is recommended for full compliance.

 

11. Your Legal Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Request transfer of your data

• Withdraw consent at any time

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk

 

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website, and the “Last updated” date will reflect any changes.